Terms and Conditions
Welcome to Patch of Joy! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Handmade Products
Each product is handmade with care, which means slight variations in design, size, or color may occur. These unique characteristics are part of the charm of handmade goods and are not considered defects.
2. No Returns or Refunds
Due to the personalized and made-to-order nature of our products, we do not accept returns or offer refunds. If your item arrives damaged or incorrect, please contact us at joy@patchofjoy.com within 7 days of delivery, and we will work to resolve the issue.
3. Shipping Policy
Orders are shipped following 2-3 order processing days. Patch of Joy is not responsible for delays caused by carriers. Currently shipping to USA only from Phoenix, Arizona.
5. Intellectual Property
All designs, products, and content on the Patch of Joy website are the intellectual property of Patch of Joy. Unauthorized reproduction, distribution, or use of our materials is prohibited.
6. Privacy Policy
We value your privacy and handle your personal information responsibly. For more details on how we collect and use your data, please see our Privacy Policy.
7. Changes to Terms
Patch of Joy reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website.
By placing an order, you confirm that you have read, understood, and agree to these terms and conditions. If you have any questions, feel free to contact us HERE.